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BOOKING CONDITIONS

Services Included

Buffet breakfast, parking (limited to existing places), internet in bedrooms and common areas, tray with facilities for coffee and tea (includes mini jam and plane cookies), access to the gym, access to the rest of the hotel facilities.


Extra Beds and Baby Cots

Baby Cot: for children up to 2 years olds it is putted in the room for free


Typologies that admit cots:
Double Rooms with Balcony / Triple Rooms / Double Rooms Top Monastery View.


Extra Bed:
for children from 3 years old to adults. By selecting a triple room you are already reserving a room with an extra bed. It's not possible to add extra beds in double rooms.


Typologies with extra bed:
Triple Rooms already have an extra bed. There is the possibility of putting a second extra bed in some triple room for an additional cost of 20€. In the Familiar Room there is the possibility of adding an extra bed for the same price, making the room able for 2 adults + 3 children.


Note:
children from 3 years that do not sleep in an extra bed and share the bed with their parents have the additional cost of 5€.


Connected Rooms

When booking a family room, you are booking 2 double rooms with balcony, communicated with each other (queen bed + 2 twin beds). Capacity for 2 adults + 2 children or 2 adults + 3 children (3
rd child in a cot or extra bed).

There is also, in the category of Double Room with Monastery View 2 connected rooms (queen bed + 2 twin beds). Capacity for 2 adults + 2 children.


Check-In and Check-Out

Check-in:
from 2pm until midnight. Our reception is not open 24h even though we are here. After the check-in is done, the guests always 24h access to the hotel. If you expect to arrive after midnight, please contact us.

In the check-in it is required presentation and register of the identification of all guests. It will also be requested a credit card number (regardless of the payment method of the reservation) to guarantee extra consumptions or possible damages caused during the stay.

Check-out: from 7:00 a.m. to 12:00 p.m. If you would like to check out later, you should ask the reception if this is possible, otherwise you may be charged for an additional night in case of late check-out without advanced warning.


Booking Conditions

All reservations must be guaranteed. For this it can be request a reservation signal that corresponds to the value of the 1st night (if it is more than 1 night. In case of it is only 1 night it will be the total value). This signal can be paid by bank transfer or through a credit card number.


If you choose to do the reservation online guaranteed through bank transfer, you will have 48 hours to do it and send us the proof of payment. The hotel will cancel the reservation if this deadline is not performed.


If you choose to do the reservation online guaranteed through credit card, the hotel reserves the right to charge in advance the value corresponding to the 1st night, on dates with higher demand.

Booking Modifications

Modifications that imply cancellation of rooms will be subject to the cancellation policy.
Any change in the number of people may imply the change of the assigned room type and the supplement payment that may be associated.


Payment Methods Accepted

- Cash
- Credit Cards (Visa, MasterCard, Maestro)
- Advanced Bank Transfer

Booking Cancelations

Cancellations are accepted up to 2 days before the arrival. For any cancellation made after this period, you will be charged on the credit card the amount corresponding to the first night.

The hotel reserves the right to make a prepayment to guarantee the reservation on dates with high demand. In case of cancellation made in time, it will be refunded.

In case of no-show the entire stay will be charged.


Pets

Pets are not allowed inside the hotel.


Smoking

Smoking is not allowed inside rooms or common areas. Smokers can make use of the hotel's outdoor areas.

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