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GENERAL CONDITIONS

BOOKING CONDITIONS

All reservations must be guaranteed:

In order to guarantee your booking, we will request a booking deposit of 1 or more nights. This deposit can be paid by bank transfer or via credit card number.


If you choose to make the reservation online and confirm by bank transfer:

You will have 48 hours to do it and send us the proof of payment. The hotel will cancel the reservation after this deadline. 

For last minute bookings, only credit card payments will secure the booking (no bank transfers).


If you choose to make the reservation online and confirm with credit card:

The hotel reserves the right to charge in advance the amount that corresponds to the 1st night.

Booking Modifications:

Modifications that imply cancellation of rooms will be subject to the cancellation policy.
Any change in the number of people may imply the change of the assigned room type and the supplement payment that may be associated.


Booking Cancelations

Cancellation policies are subject to conditions of the selected rate. 

Non Refundable Rates: any amount paid is non-refundable. 

Refundable Rates: cancelations will be accepted and deposits refunded as per the rate conditions. Bookings canceled out of date will be charged on the credit card the amount corresponding to the first night.

In case of no-show the full booking amount will be charged.


Payment Methods Accepted

Credit Cards (Visa, MasterCard, Maestro)

Advanced Bank Transfer

MB Way



SCHEDULES

Reception: open from 7am until midnight

Check-in: from 3pm until midnight

Check-out: from 7am until noon

Breakfast: from 8am until 10h30 in the breakfast room 

Please contact us should you require any flexibility from these times (chech-in, check out or breakfast times)

Our reception is not open 24h but we are contactable 24h. After the check-in is done, all guests will be explained how to have access to the hotel 24h. If you are planing to arrive after midnight, please contact us.




CHECK-IN

At check-in it is required to check and register the identification of all guests. It will also be requested a credit card number (regardless of the payment method of the reservation) to guarantee extra consumptions or possible damages caused during the stay.




EARLY CHECK-IN

We are sorry, but we cannot guarantee. Subject to availability. 

If you are planning to arrive at the hotel before the normal check-in time, please inform us in advance. Alternatively, you can safely leave your bags at the hotel and come back later.



EARLY CHECK-OUT

In case of an early check out without prior notice from the guest (minimum notice is 24h), the hotel reserves the right to charge or not refund the cost of the stay. In the case of a non-refundable rate, there will be no refund.




CHECK-OUT AFTER 12 PM

Subject to request. Please contact the reception with a minimum notice of 24h00. In case of availability, an additional cost may be requested.




CHILDREN

0-2 years old: travel cot is provided free of charge for infants up until 2 years old, in specific rooms with that capacity* (except for voucher reservations, where there is an additional charge)


From 3 years old: an extra bed or sofa bed will be provided, in specific rooms with that capacity **


* Room-types that admit cots: 

Standard Rooms / Top Monastery View Rooms / Triple with Balcony


** Room-types that admit extra beds or sofa beds: 

Room with Extra Bed / Triple without Balcony / Triple with Balcony


By selecting a Triple Room or Room with Extra Bed you are already reserving a room with an extra bed or Sofa Bed. In the Triple Rooms with Balcony it is possible to add a second extra bed for a second child (up to 12 years old) at an additional cost of 20.00€.


Childrens bed-sharing with parents:

We will only allow this situation for 1 child (3-8 years old). There is an additional cost of 12.00€ per night. 


Family Rooms

When booking a Family Room, you are booking 2 double rooms with balcony, connected by an internal door (double bed + 2 twin beds). Maximum capacity is for 2 adults + 2 children or 2 adults + 3 children (3
rd child in a cot or extra bed, where an additional €20.00€ will be charged).

We also have a Family Room with Monastery View, with a capacity for 2 adults + 2 children. This family room also consists in 2 x double rooms connected by an internal door (double bed + 2 twin beds).




MINIMUM AGE

In order to check-in at the hotel, the guest must be at least 18 years old, when not accompanied by an adult. 




MINIBAR AND HONESTY BAR

Mini Bar and Honesty Bar consumption made during your stay and not informed to the reception, will be charged by the hotel on your credit card.




PARKING AT THE HOTEL

Mini Bar and Honesty Bar consumption made during your stay and not informed to the reception, will be charged by the hotel on your credit card.

The hotel has 2 outdoor private car parks: one park next to the main reception (with 4 parking spaces) and one park at the back entrance (with 8 parking spaces). The private parks are not  guarded, so the hotel is not responsible for damages caused to third parties, thefts or robberies that may occur with the vehicles. Please be advised, however, that situations like this never happened.

There is also free public parking next to the hotel, where it is also possible to park your car.




SMOKING

Smoking is not allowed across the hotel, especially inside the rooms. It is only possible to smoke in the balconies by using the ashtray provided for that purpose (ashtray must always stay outside). Please keep the balcony door closed during the smoking time. 

The hotel reserves the right to charge an additional fee of €300 if this rule is not complied with, if the interior of the room has an odor of tobacco or if any other damage is caused by tobacco.

The hotel also has some outdoor designated smoking areas - please contact reception for further details. 



 

PETS

Pets are not allowed inside the hotel, except guide-dogs.




OUTDOOR POOL

Opening date:

As it is an unheated outdoor swimming pool, its use is seasonal. Depending on temperatures, it may be in operation from May to September.


Schedule:

9:00 - 20:00


Access:

Free of charge, no need to pre-book to use it.  


Rules:

- The use of flip flops is mandatory to access the surrounding area.

- Before entering the pool, please shower.

- Children up to 16 years old must only use the pool under adult supervision.

- Babies must wear diapers suitable for water.

- Do not use the pool if you have any type of skin condition.

- The hotel is not responsible for objects left in this space.

- It is forbidden to use glass cups or glass bottles in this area. Please contact reception for alternatives.

- Do not change the furniture arrangement.

- Respect other guests and please don´t disturb.

- Sound devices (mobile phone or speakers) must be for individual use (with headphones) so that other guests are not disturbed.

- Smoking is not allowed in the pool area, except in the designated area for this purpose (please contact reception).

- It is not allowed to dive or practice water activities that disturb other customers, as well as inflatable pool accessories.

- The use of the swimming pool is exclusive to hotel clients, so any guests must be previously authorized by the hotel. There may be a pool usage fee of 8.00 €/person.

- Bearing in mind that it is not necessary to make an appointment to use the pool, we appeal to the responsibility and sensitivity of all guests, so that their stay is limited, especially on days when demand and hotel occupancy is high.





INDOOR POOL

Schedule:

Open all year round from 09h - 20h


Access:
Free of charge. Pre-booking required (at check in). Possibility of 1 appointment per night of stay (subject to availability). Pre-defined shifts of 1h each. Mandatory use of cap and slippers. 


Rules:

- Please respect the pre-booked time to use this space

- You must inform us in advance if you are unable to use the space at the scheduled time, so that other guests can use it. You can then make an appointment at another time that is more convenient for you.

- The use of slippers, cap and bathing suit is mandatory

- Do not use the pool if you have any type of respiratory, mucous and skin disorder (with or without a bandage)

- All children under 16 years old must be accompanied by an adult

- It is forbidden to bring adornments, equipment and food to the pool area

- It is forbidden to use glass cups or glass bottles in this area. Please contact reception for alternatives.

- The hotel is not responsible for objects left in this space

- Do not change the furniture arrangement

- Respect other guests and please don´t disturb.

- It is not allowed to dive or practice water activities that disturb other customers, as well as inflatable pool accessories.

- Sound devices (mobile phone or speakers) must be for individual use (with headphones) so that other guests are not disturbed.

- Smoking is not allowed in the indoor pool area

- The use of the swimming pool is exclusive to hotel clients, so any guests must be previously authorized by the hotel. There may be a pool usage fee of 8.00 €/person.

days when demand and hotel occupancy is high.




POOL EQUIPMENT

Towel:

Free of charge. They must be requested at reception, where they will be delivered and returned to. In case of non-delivery or damage, 15.00 € will be charged per item.


Robe:

They must be requested at reception, where they will be delivered and returned to.

Rental cost 5.00 € / each

In case of non-delivery or damage, an additional 15.00 € will be charged per item.

There are adult and child sizes.


Slippers & Caps:

Must be requested at reception. Cost 3.00 € / each




DAMAGES OR MISSING ITEMS

The hotel reserves the right to charge after check-out, any damages/missing items intentionally caused by the client.


ENJOY THE LOCATION OF OUR HOTEL AND EXPLORE THE WEST REGION
2020 RECOGNITION OF EXCELLENCE HotelsCombined
9.1 Rated by Guests
trivago Awards 2017
RNET 110
Copyright © CASA DO OUTEIRO - ARTS & CRAFTS BOUTIQUE HOTEL 2017
RNET 110
Copyright © CASA DO OUTEIRO - ARTS & CRAFTS BOUTIQUE HOTEL 2017
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Development and Design :