General Policies

RESERVATIONS

All reservations must be guaranteed. To do so, a reservation deposit equivalent to 1 or more nights of stay may be requested. This deposit can be paid via bank transfer, Multibanco reference, MBWay, or credit card. If you choose to make an online reservation with a bank transfer guarantee, you will have 48 hours to do so and send us proof of payment. The hotel will cancel the reservation if this deadline is not met. For same-day reservations or reservations made with 24 hours of notice, payment by bank transfer will not be accepted. If you choose to make an online reservation with a credit card guarantee, the hotel reserves the right to charge the corresponding amount for the first night.

Reservation Changes:

Changes that involve the cancellation of rooms are subject to the cancellation policy of the selected rate. Any changes in the number of guests may result in a change in the assigned room type and payment of any associated supplements.

Cancellations:

Cancellation conditions are subject to the selected rate. Non-Refundable Rates: There is no refund for amounts paid.

Refundable Rates:

Cancellations are accepted up to the deadline defined in the rate, and the amount already deposited will be refunded. For any cancellations made after this period, the amount corresponding to the first night will be charged. In case of a no-show, the entire stay will be charged.

Accepted Payment Methods:

Credit Cards (Visa, Mastercard, Maestro) Advanced Bank Transfer Multibanco Reference MBWay

HOURS

  • Reception: open from 7:00 AM to 12:00 AM
  • Arrival: check-in from 3:00 PM to 12:00 AM
  • Departure: check-out from 7:00 AM to 12:00 PM
  • Breakfast: from 8:00 AM to 10:30 AM in the dining room

Please contact us if you need to adjust these check-in, check-out, or breakfast times. Our reception is not open 24 hours, although we are reachable 24/7. After check-in, guests always have 24-hour access to the hotel. If you plan to arrive after 12:00 AM, please contact us.

Check-in

Upon check-in, it is mandatory to present an original identification document for registration of all guests, including children. A credit card number will also be requested (regardless of the booking payment method) to guarantee extra consumption or possible losses caused during the stay.

Early Check-in

We regret that we cannot guarantee it. It may be possible, subject to availability of the reserved room type. If you wish to arrive at the hotel before the scheduled check-in time, please inform us in advance. You can leave your luggage securely at the hotel and return later if we do not have availability.

Early Check-out

In case of early guest departure (without prior 24-hour notice), the hotel reserves the right to charge or not refund the cost of the stay. For non-refundable rates, no refunds will be provided.

Check-out after 12:00 PM

Always subject to request. Please contact reception at least 24 hours in advance. If available, an additional cost may be requested.

CHILDREN

0-2 years: free stay in a crib in room types with capacity * (exception for voucher reservations, where an additional charge applies)From 3 years onwards: stay in an extra bed or sofa bed in room types with capacity *** Room Types with Capacity for 1 Crib: Standard Room | Room with Balcony Monastery View | Triple with Balcony ** Room Types with Extra Bed: Room with Extra Bed | Triple without Balcony | Triple with Balcony Selecting a Triple Room or Room with an Extra Bed already includes the cost of the extra bed. In the Triple with Balcony category, it is possible to add a second extra bed for a second child (up to 12 years old) at an additional cost of €20.00. Bed Sharing with Parents: Bed sharing with parents is only allowed for children aged 3 to 6. In this case, an additional charge of €12.00/night will be applied. Family Rooms: When booking a Family Room, you are booking 2 standard rooms connected to each other (double bed + 2 single beds). Maximum capacity for 2 adults + 2 children or 2 adults + 3 children (third child in crib or extra bed, with an additional cost of €20.00). We also have a Family Room with Monastery View, with a capacity for 2 adults + 2 children. This room also consists of 2 connected rooms with an internal communicating door (double bed + 2 single beds).

MINIMUM AGE

To check-in at the hotel, the guest must be at least 18 years old when not accompanied by an adult.

MINI BAR AND HONESTY BAR CHARGES

Charges for bar and mini bar consumption during your stay that are not reported to reception will be charged to your credit card.

HOTEL PARKING

The hotel has 2 private outdoor parking lots: one is located near the main entrance/reception (with 4 spaces), and the other is at the rear entrance of the hotel (with 8 spaces). The parking lots are not supervised, so the hotel is not responsible for any damage, theft, or theft of vehicles that may occur. However, we inform you that such situations have never occurred. There is also public and free parking near the hotel where you can park your vehicle.

SMOKING

Smoking is prohibited throughout the hotel, especially inside the rooms. In rooms with a balcony, smoking is allowed on the balcony using the ashtray provided, which should always be kept outside. The hotel reserves the right to charge an additional fee of €300 if this rule is not followed, and the room interior smells of tobacco or has other damage. Smoking is allowed in designated outdoor areas near the hotel. Please contact reception for more details.

PETS

Pets are not allowed inside the hotel, except for guide dogs.

OUTDOOR SWIMMING POOL

Opening Date:

As an unheated outdoor pool, its use is seasonal. Depending on the temperatures, it may be in operation from May to September. Opening Hours: 9:00 AM – 8:00 PM Access: Free, no reservation required.

Rules:

  • Wearing flip-flops is mandatory to access the surrounding area.
  • Before entering the pool, you must pass through the shower.